Occupation information for First-Line Supervisors of Gambling Services Workers District Of Columbia

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Typical education needed for entry: High school diploma or equivalent

Typical work experience needed for a job in this occupation: Less than 5 years work experience

Typical on-the-job training once you have a job in this occupation: No on-the-job training

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• Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
• Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
• Perform paperwork required for monetary transactions.
• Greet customers and ask about the quality of service they are receiving.
• Respond to and resolve patrons' complaints.
• Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
• Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
• Monitor payment of hand-delivered jackpots to ensure promptness.
• Explain and interpret house rules, such as game rules or betting limits, for patrons.
• Establish and maintain banks and table limits for each game.

Tools:

• Alarm systems
• Automatic teller machines ATMs
• Cash registers
• Circuit tester
• Two way radios

Technology:

• Data base user interface and query software
• Electronic mail software
• Office suite software
• Operating system software
• Presentation software

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